Terms & Conditions of VESA Loyalty Programme

1. General Provisions
1.1. These terms and conditions set out the rules for the VESA Loyalty Programme (hereinafter referred to as "the Programme").
1.2. The Programme is organized by VESA Beauty (hereinafter referred to as "the Organizer").
1.3. Joining the Programme is automatic and available to all customers who have an account at the VESA Beauty store.

2. Earning Points
2.1. Participants in the Programme (hereinafter referred to as "Members") earn points for the following activities:

  • Placing an order: 1 point for every £1 spent.
  • Celebrating a birthday: 200 points.
  • Following on Instagram: 50 points.
  • Liking the Facebook page: 50 points.
  • Following on TikTok: 50 points.
  • Referring a friend: 100 points (after the referred friend completes a purchase).
  • Leaving a product review: 10 points.
  • Placing 3 orders within 1 year: 100 points.

2.2 Points for orders are awarded at the time the order is placed. If an order is canceled, the points will also be canceled.
2.3. If a product is returned, the points earned for the purchase of that product will be deducted from the member's account.

3. Redeeming Points
3.1. Points can be redeemed for the following rewards:

  • Coupon worth £5: 500 points.
  • Coupon worth £10: 1,000 points.
  • Coupon worth £15: 1,500 points.
  • Free shipping coupon: 400 points (valid only for shipping costs up to £4).

3.2. Coupons cannot be combined with other promotions.
3.3. Points cannot be transferred to another account or exchanged for cash.
3.4. Points cannot be redeemed retroactively. If points are not used at checkout, they cannot be applied after the purchase is completed.

4. Point Validity
4.1. Points earned in the Program expire 12 months from the date they are earned if the Members account remains inactive.
4.2. For example: The points expiry mechanism will start on 15 January 2025. The first points will expire on 15 January 2026.

5. VIP Tiers Participation Conditions
5.1. Members can move up to higher VIP tiers by earning points within a specified period (until December 31, 2025):

  • Bronze: 0 points.
  • Silver: 500 points.
    • Rewards: Coupon worth £5 (minimum cart value: £15, one-time use).
  • Gold: 1,250 points.
    • Rewards: Coupon worth £10 (minimum cart value: £35, one-time use), Free shipping coupon.
  • Platinum: 3,000 points.
    • Rewards: Coupon worth £20 (minimum cart value: £30, one-time use), Free shipping coupon.

5.2. VIP discounts can be used only once during the tier validity period.
5.3. Rewards, including free shipping, are only available for shipments within the United Kingdom.


6. Birthday Points Rules
6.1. To receive birthday points, the date of birth must be provided at least 30 days before the birthday.
6.2. Birthday points will be credited on the Member's birthday. If the birthday is within 30 days of entering the date, points will be delayed by approximately 30 days for fraud protection, but they will still be credited.

7. Refer a Friend Programme
7.1. Refer friends and earn £5.
7.2. How it works:

  • Your friend gets £5 off their first purchase.
  • You get £5 OFF when they purchase through your referral link.

7.3. Offer is only valid for new customers, with a minimum spend of £25.

8. Additional Provisions
8.1. The Organizer reserves the right to amend the Programme's terms and conditions at any time. Members will be informed of any changes.
8.2. The Organizer reserves the right to terminate the Programme at any time. Participants will be notified at least 30 days prior to the termination, and any points accumulated until the termination date will be settled according to the current terms.
8.2. The Organizer reserves the right to exclude Members from the Programme if they violate its terms and conditions, including to fraudulent activities or misuse of the Programme.
8.3. The Organizer reserves the right to cancel the points if they were awarded incorrectly or due to an error.
8.4. The Organizer is not responsible for technical problems, errors in point calculation, or delays caused by factors beyond its control. Additionally, the Organizer is not liable for disruptions in the functioning of the Programme due to force majeure events, such as natural disasters, technical failures, or network interruptions.

9. Privacy Policy
9.1 The Organizer processes personal data of Programme participants (e.g. birthdate, email) in accordance data protection regulations. The data will be used solely for the purposes of the Programme, including providing rewards, notifications, and managing the participants' accounts.


10. Contact
Any questions regarding the Programme should be directed to: [email protected].